Your Money / Banking
Managing your account and getting winnings credited to you are very important to Fatbet .
Rest assured that all monies and banking details are secure and processed to ensure maximum customer account safety.
For more information on how Fatbet stores your details see the Casino's privacy policy.
Payment options
Deposits are accepted by Visa and MasterCard, Delta, and Electron.
The debit will appear on your credit card statement as "MC ECM GLOBAL LTD"
You will be prompted for the CVV code, the last 3 digits located on the back of credit and debit cards. See Fig. 1.
All transactions are completed on a secure encrypted link between The Casino head office in Curacao and the clearing bank centre.
It is important to note that it is the account holders' responsibility to inform us immediately if any error occurs on their account, or in any transaction.
Payment & Credits
Requests for payment will be honoured on the next working day.
Payments back to Visa Electron and Visa Delta cards will be made, free of charge and without restriction, to the card with which the deposit was made.
Payments back to card only up to deposit amount.
Customers with Mastercards issued outside the United Kingdom will not be able to request a payback to their card and therefore should request a payback by either, Cheque (sterling only) or Bank transfer.
It is important to note that any credits to your account in error are not available for use, and we reserve the right to void any transactions involving such funds at any time.
Data security
Security, customer confidentiality and discretion are taken very seriously at Fatbet . Every measure is taken to ensure customer funds and customer information are secure. In support of this, the casino service operates on multiple redundant servers, backup power supplies, encrypted data transfer and secure data centres.
Refund and Cancellation Policy
If you wish to withdraw money from your account, follow the withdrawal procedure as described above. If you are totally dissatisfied with the service you have received, we will consider your case and refund your transaction if your reason is valid. You may cancel your account at any time. To cancel or apply for a refund e-mail us support@fatbetcasino.com
Reaction Time
Fatbet will react to all customer queries (e.g. via email or phone) within two workdays.
Copy of Transaction Data
Fatbet explicitly remind the cardholder to retain a copy of the transaction at an easily accessible place.
Provision of Rules
Fatbet is providing the cardholder with the underlying rules of the game, cancellation regulations and payment methods.
Debiting Time
Fatbet will debit the cardholder after the funds were granted into his/her player balance to ensure the service has been rendered completely.
Legal Restrictions
Fatbet is pointing out to the cardholder that is his/her responsibility to observe the national law of the cardholder's country regarding possible lottery and gambling prohibitions. In case of doubt, the cardholder must assure himself/herself.
Limited User Group
Fatbet makes it absolutely clear that online gambling is only permitted for adults. Fatbet will prevent minors from participating in the game. This website is "not adequate" for minors.
General Recommendations
Fatbet recommends the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods from this web site in order to avoid misconceptions and discussions at a later time.