We have compiled this list of FAQ (Frequently Asked Questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us anytime.

Cashier Questions - Deposits and Withdrawals, Table limits and Security.

NETeller Questions

Games Questions - Game features, rules and fairness

Technical FAQ

How do I make a deposit to my account?

In Order to make a deposit you must first register at Fat Bet Casino. To do this, simply click on the "Login to Play" button, select "Register" and follow the instructions. After you receive your username and password, you are ready to make a deposit into your Fat Bet Casino account.

  • Start Fat Bet Casino program, and select the "Play for Real" option.
  • Enter your real username and password in the Login window.
  • Select "Cashier" from the bottom-right hand corner of the lobby.
  • Select your desired deposit method, (for Visa credit card deposits simply click on the VISA logo).

All your account history can be found under "My Account".

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How long does it take to process my deposit?

Credit and debit card deposits take approximately 2 minutes to process and funds are made available in your casino account within this time frame.

For deposit via NETeller, Click2Pay and Moneybookers the fund is instantly available in your account.

Wire Transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.

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How Do I withdraw my winnings?

Withdrawal processing times vary according to payment method & VIP Level. We will process withdrawal during working hour only any withdrawal request received during weekend will be process on Monday. Below is the guideline on how long you should expect in order to receive the funds, withdrawal by:

1. Creditcard (Visa only) - 3 to 5 working days

2. NETeller - Instantly or up to 24 hours

3. Moneybookers - Instantly or up to 24 hours

4. Click2Pay - Instantly or up to 24 hours

5. Bankwire - 3 to 5 working days

6. Cheque (UK only) - 5 to 7 working days

*Please note* the above is for guidance only and may vary due to unforeseen circumstances. Also the above time excludes the standard withdrawal verification (approval) process which will take no more than 24-36 hour (working day only). Please note we might need you to provide proof of address and identification upon withdrawal request.

*The amount that we can refund back into your Visa card equal to the maximum amount that you deposit using the same Visa card. Therefore any amount in excess (winnings) will be pay by your second preferred payment method.

Withdrawal requests are considered "pending" until the Casino commences their processing. The pending withdrawal period varies from 1-4 days, depending on your VIP level, during which time you can cancel the request.

There are no charges for withdrawals of any kind except forbank wire transfer. Bank wire fee is absorbed 100% by the player you will need to pay both sender fee and receiver fee. You may check with us the sender fee however for receiver fee you will need to check with you bank. If you select wire transfer as your withdrawal method, you will be asked to provide your bank account details.

You can keep track of the status of your withdrawal requests by choosing the Transaction History screen from the Cashier section of the Casino software.

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What is the "pending withdrawals" screen?

Once you make a withdrawal, your withdrawal request is pending to be processed by our financial department. By entering the "Pending Withdrawals" screen in the "Withdrawal" section in the cashier you can view all your Withdrawal requests that are waiting to be processed.

Generally you can cancel withdraw requests while the transaction has not been processed, and return the amount back to your casino account, so you can go ahead and play.

Your withdrawal will remain pending if we do not have the necessary information to process your monies. Therefore it's very important that you check your email from us regularly or please write to us if the withdrawal had been pending for more than 3 working days.

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I have made a withdrawal but have changed my mind. How do I cancel a withdrawal request?

As mentioned, all withdrawal requests awaiting to be processed show up in the "pending withdrawals" screen in "withdrawal" section in Cashier, for about 4 business days from your initial withdrawal request date. You can cancel withdrawal requests as long as they show up in the "pending withdrawals" screen, and return the requested amount back to your casino account, so you can go ahead and play.

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How can I follow up financial transaction operations?

The Cashier's 'Transaction History' section stores a complete history of all your financial actions, such as withdraws and deposit requests.

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How much can I deposit to my Fat Bet Casino balance?

The following limits of deposits apply for each deposit method:

Minimum single deposit: £20 / €20 / $20

Maximum deposit (per day): £1000 / €1000 / $1000

Maximum deposit (per week): £5000 / €5000 / $5000

Maximum deposit (per month): £20000 / €20000 / $20000

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Is it safe to use my credit card at Fat Bet Casino?

Yes, absolutely. We use the best available security measures available today, such as latest Firewall technology and RSA encryption to make sure that delicate information remains 100% secure with us. In fact, using your credit card at Fat Bet Casino is much safer than using it at your local department store. For further information, visit our Security section.

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How do I obtain more credits in "Play For Fun" mode?

Simply visit the deposit section within the cashier located in the lobby and enter the amount of fun money you would like to deposit into your account.

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What is NETeller?

NETeller ( http://www.neteller.com ) is an online money transfer service. You can open a NETeller account which acts like an online wallet. You are able to deposit, withdrawal, and transfer funds to the many merchants that support NETeller.

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How do I deposit, withdraw, and transfer funds?

Once you log into your NETeller account, just follow the links on the main navigational bar at the top of the screen, or use the "Quicklinks" located on the left of your screen to move to the desired section. Each process is explained in full detail in their respective sections.

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How do I become Certified?

Becoming a Certified NETeller member is a simple process which has many benefits. American residents need only to register and verify a bank account with NETeller. International users may become Certified by faxing in a clear copy of their passport and both sides of a personal credit card. Once you become certified you will be entitled to all the benefits of certification. There is additional information on certification in your NETeller account.

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How do I verify my bank account?

After registering your bank account, NETeller will debit and credit your account for two amounts less than one dollar at NETeller's expense. When you find out these amounts from your bank statement, enter them in the NETeller system and your account will be instantly certified.

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Why was my withdrawal declined?

It is NETeller policy to withdraw your funds using the same method as they were originally deposited. Therefore, if you deposited £20.00 by credit card, then you must withdraw £20.00 back to your credit card. Any subsequent amounts may be withdrawn using other methods.

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Why was my credit card declined?

A credit card will be declined by the bank issuing the card. You may call the issuing bank to find out what is wrong with your card. Remember: Three invalid credit card attempts within one hour will cause your NETeller account to be automatically closed and you will have to contact customer support in order to have it reopened.

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How do I change the personal information in my NETeller account?

In the navigational bar at the top of your NETeller account, there is an option to "Edit Account". This will allow you to change your phone number and password in the NETeller system.

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Why is my transfer to a merchant still pending?

Not all merchants accept transfer twenty four hours a day. Some work regular business hours, some do not. It is solely up to the merchant to accept or decline any funds to or from NETeller. If a transfer you made to a merchant has been pending for very long you may contact the individual merchant or cancel the transfer from your account.

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How can I be sure that the games are fair?

Fat Bet Casino is fully licensed in Curacao . The payout percentage, which is the percentage of the total wins out of total bets, is being audited on a monthly basis by one of the leading international accounting and auditing firms. The payout percentage report is displayed at Fat Bet Casino web site, so that you can be sure that the games are fair and honest.

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How old do I have to be to play for real money?

In order to play for real money you must be at least 18 years of age. Fun mode players have no age limitations.

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I am not sure of the result of the previous game round. What do I do?

You can just step into the 'Game History' section and view the previous rounds and their results. If you have any further questions, feel free to contact our customer support staff at support@fatbetcasino.com. You can call or e-mail us any time, 24 hours a day, 7 days a week.

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What do I have to do in order to play at Fat Bet Casino?

In order to play you must first register at Fat Bet Casino. To do this, simply click on the "Login to Play" button on the homepage, select "Register" and follow the instructions.

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What are the minimum system requirements?

Windows 2000, Windows 98, Windows NT, Windows XP or Windows 95
P90
24MB RAM
16bit colours
10MB free hard disk space

For optimal results, set your monitor to high colour (16 bit) and 800x600 resolution.

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Can I use Fat Bet Casino with a Mac computer?

We are sorry but Macintosh platform is currently not supported.

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How do I use Fat Bet Casino with AOL?

AOL users can use Fat Bet Casino software with AOL version 3.0 or later.

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What should I do if I receive a message "Account not found. Please verify your account information and try again."?

It is possible that you are trying to enter the DEMO mode casino with a Realmoney mode username and password or enter a Realmoney mode game with a DEMO username and password. If you can't log into the casino, please mail your registered name, address, phone number and e-mail to support@fatbetcasino.com and request your username and password.

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